Office and Administrative Support Occupations

Employment of office and administrative support occupations is projected to decline 5 percent, with a loss of about 959,700 jobs over the next ten years. Technology is expected to substitute or supplant some functions that workers in office and administrative support occupations do. Despite projected employment declines, however, openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.

The median annual wage for office and administrative support occupations is $37,580, below the median for all occupations of $39,810.

Administrative Services Managers

Administrative services managers plan, direct, and coordinate supportive services of an organization. Their specific responsibilities vary, but administrative service managers typically maintain facilities and supervise activities that include recordkeeping, mail distribution, and office upkeep.

Bill and Account Collectors

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.

Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Desktop Publishers

Desktop publishers use computer software to design page layouts for newspapers, books, brochures, and other items that are printed or published online.

Financial Clerks

Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.

General Office Clerks

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Information Clerks

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Material Recording Clerks

Material recording clerks track product information in order to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.

Police, Fire, and Ambulance Dispatchers

Police, fire, and ambulance dispatchers, also called public safety telecommunicators, answer emergency and nonemergency calls.

Postal Service Workers

Postal service workers sell postal products and collect, sort, and deliver mail.


Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Secretaries and Administrative Assistants

Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.


Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Additional Office and Administrative Support Occupations

Cargo and Freight Agents

Cargo and Freight Agents expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks.

Communications Equipment Operators (all other)

All communications equipment operators not listed separately.

Computer Operators

Computer Operators monitor and control electronic computer and peripheral electronic data-processing equipment to process business, scientific, engineering, and other data according to operating instructions. Monitor and respond to operating and error messages.

Couriers and Messengers

Couriers and Messengers pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.

Data Entry Keyers

Data Entry Keyers operate a data entry device, such as a keyboard or photocomposing perforator.

Dispatchers (Except Police, Fire, and Ambulance)

Dispatchers (Except Police, Fire, and Ambulance) schedule and dispatch workers, work crews, equipment, or service vehicles for the conveyance of materials, freight, or passengers or for normal installation, service, or emergency repairs rendered outside the place of business.

Financial Clerks (all other)

All financial clerks not listed separately.

First-Line Supervisors of Office and Administrative Support Workers

First-Line Supervisors of Office and Administrative Support Workers directly supervise and coordinate the activities of clerical and administrative support workers.

Mail Clerks and Mail Machine Operators (Except Postal Service)

Mail Clerks and Mail Machine Operators (Except Postal Service) prepare incoming and outgoing mail for distribution.

Meter Readers (Utilities)

Meter Readers (Utilities) read meters and record the consumption of electricity, gas, water, or steam.

Office and Administrative Support Workers (all other)

All office and administrative support workers not listed separately.

Office Machine Operators (Except Computer)

Office Machine Operators (Except Computer) operate one or more of a variety of office machines, such as photocopying, photographic, and duplicating machines.

Proofreaders and Copy Markers

Proofreaders and Copy Markers read transcripts or proof type to detect and correct any grammatical, typographical, or compositional errors.

Statistical Assistants

Statistical Assistants compile and compute data according to statistical formulas for use in statistical studies.

Switchboard Operators (Including Answering Service)

Switchboard Operators (Including Answering Service) operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls.

Telephone Operators

Telephone Operators provide information by accessing alphabetical, geographical, or other directories.

Word Processors and Typists

Word Processors and Typists use a word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recordings.

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